We care about your experience and ensure quality items are shipped.
However, refunds are only applicable in case of damaged or defective items.

1. Eligibility for Refund/Replacement

A refund or replacement will be processed only if:

• The item delivered is damaged, defective, or incorrect.

• You contact us within 3 days of delivery.

• You provide clear photos or an unboxing video as proof.

2. Non-Refundable Situations

Refunds will not be provided if:

• You changed your mind or no longer want the product.

• The product does not match personal expectations without any defect.

• The claim is raised after 3 days of delivery.

3. Refund/Replacement Process

Once your evidence is received and approved:

• Replacement or refund will be issued within 7–10 business days to your original payment method.

4. Contact for Claims

📧 Email: thedesistore11@gmail.com
📱 WhatsApp: +91 9270369387
🏠 Address: F301, Sanskriti Society, Wakad, Pune – 411057